At A.F. Sterling Homes, we're very particular about customer satisfaction. And we believe it's one of the reasons so many of our buyers spread the word about our reputation for quality. That's why we've made our commitment to continuous customer service more than just a slogan. It's a driving force at A.F. Sterling.
We complete a series of five checklists to carefully monitor construction quality on your A.F. Sterling home before, during and after construction. These include:
Three days prior to your taking possession of your new home, your A.F. Sterling construction superintendent will walk through the home with you to make certain everything is in order.
We make certain you connect with your personal A.F. Sterling customer service representative, so that you know who to ask for should any post-move-in questions or needs arise.
On the day you take possession of your new home, you and your A.F. Sterling service representative will again conduct a thorough inside to outside inspection tour that assures everything is as you expected it to be.
You'll receive a homeowner's manual, service procedure forms, a useful refrigerator magnet for important telephone numbers and, of course, the keys to your beautiful new A.F. Sterling home.
After 90 days, we check back with you to see if you're happy with everything. Our mission is to always pay attention to your needs and, if necessary, ensure quality repair work. And when you do come to us with a question, we make it a policy to get back to you promptly!
After the sale, you'll be asked to complete a report that rates our performance. We're proud of the quality and value that are built into each and every A.F. Sterling home. But we want to make certain you feel that way, too. Happy customers are our best sources for referrals. That's why customer service after the sale is as important to us as it is to you.
6340 N. Campbell Ave., Suite 100, Tucson, Arizona 85718 - 1-520-577-3600 - 1-877-978-3600
© 2008 A.F. Sterling Homes - License #B/080734